A. Call us at 262-644-4300.
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Q. How long does it take to set
up?
A. Because School Perceptions is an
online service, there is no hardware or software to buy,
install or maintain. Once you sign up, we will send you a survey implementation kit. We
will also send you sample communication templates that have
been used at other schools. The only administration required
is printing and distributing notification cards.
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Q. Can I add my own custom questions?
A. Yes. All of our surveys are completely customizable.
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Q. How do I get access to our School
Perceptions results?
A. Analysis of results can be done online. Custom printed reports are also available.
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Q. How safe are my results?
A. Extremely safe. We utilize the same
security techniques used in the banking industry to manage
financial transactions.
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Q. Who can see my results?
A. Only people who have been given a
special user name and password are able to view your results. School
Perceptions will issue as many user names and passwords
to view the results as you need. It is the school's responsibility
to determine who is issued a password and who is not.
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Q. Is any training required to analyze
my results?
A. While training is not required, we
offer free training via the phone for administrators.
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Q. What involvement is required
from my school's technology people?
A. None. School Perceptions surveys
and analysis are accessed through the Internet via a Web
browser and require no modifications or upgrades to your
existing environment. All you need is Microsoft Internet
Explorer (version 5.0 or higher) or Firefox.
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Q. Can I export my data?
A. Since the data is maintained, backed
up and available 24 hours a day, there is no need to export
your data. Your data will never be deleted. If you would
like, we will provide you with a printed version at a nominal
cost.
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Q. Can I run custom segmentations
on my data?
A. Yes, you may segment on any combination
of the demographic inputs for each constituency.
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Q. How do I contact Customer Support?
A. Free customer support is available
to assist you with your set up and to answer general
user questions. Simply call 262-644-4300. Customer Support hours are Monday
through Friday 8:00 AM to 5:00 PM Central Time.
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Q. How do I get upgrades to the
latest School Perceptions analysis tools?
A. Because School Perceptions is a web
site, any time we add a new feature, you will have access
to it immediately the next time you visit the site. There
is no need to download any software or make system adjustments.
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Q. What is your billing policy?
A. School Perceptions will bill you
in advance of your service period. The amount you are billed
is based on the number of students in your school. Our terms
are "net 30" from the invoice date.
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Q. What forms of payment do you
accept?
A. We accept payment by check or purchase
order and credit cards by special arrangement.
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Q. What is your Federal Tax ID number?
A. FEIN number is 68-0524175
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Q. Do you have other non-school related products?
A. We also own Vern, the Vendor Referral Network, College Perceptions, Community Perceptions and eHuddle.com.
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Q. What states do you serve?
A. We provide research services to schools and districts in every state in the country. Our consulting services are limited to Wisconsin, Illinois, Iowa and Minnesota.
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Q. How do I send feedback?
A. We love feedback. Give us a call or send us an email.
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Q. What is your remittance address?
A. Our remittance address for US Postal
mailing is:
School Perceptions LLC
321 East Washington Street
Slinger, WI 53086
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